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24-Hour Cancellation Policy
We kindly request that all changes to appointments be made by calling 646-830-4423. Services must be rescheduled or cancelled at least 24 hours prior to your appointment. Cancellations and reschedules made after this time will result in the full price of the session.
We do our very best to accommodate all of our clients. A late arrival may limit our ability to completely deliver your originally scheduled service. Clients who are more than fifteen minutes late for an appointment may forfeit their reservation. Late arrivals resulting in a shortened or forfeited appointment are responsible for the full price of the original scheduled services.
Sales are Final
All sales at Nao Wellness are final and non-refundable. Please ask any questions before purchasing. We offer a 14-day exchange period for another product or service Nao Wellness offers.